Frequently Asked Questions

Yes, Pink Video Call offers a free basic plan that includes:

• Unlimited video calls with other users
• Basic matching filters
• Text chat during calls
• Access to public chat rooms

We also offer premium subscription plans with additional features like ad-free experience, advanced filters, and priority support. You can upgrade to a premium plan at any time from your account settings.

To use Pink Video Call, you'll need:

For Desktop/Laptop:

• Latest version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari
• Webcam and microphone
• Minimum 2Mbps internet connection (4Mbps or higher recommended for HD video)

For Mobile Devices:

• iOS 13.0 or later (iPhone 6s or newer recommended)
• Android 8.0 or later
• Latest version of Chrome, Safari, or Firefox browser

For the best experience, we recommend using the latest version of your browser and a stable internet connection.

Yes, Pink Video Call offers various filters to help you find the perfect match:

• Basic Filters (Free):
  • Gender preference
  • Age range
  • Country/Region
  • Language
• Advanced Filters (Premium):
  • Interests and hobbies
  • Relationship status
  • Education level
  • Occupation
  • Verified users only

To access advanced filters, you'll need to upgrade to a premium account. You can adjust your filters at any time from the settings menu.

During a video call on Pink Video Call, you can access the following features:

To access premium features, you'll need to upgrade to a premium account.

If you encounter any inappropriate behavior or content, please take the following steps:

1. End the Call: Immediately end the video call if you feel uncomfortable or unsafe.
2. Report the User:
   • Go to the user's profile
   • Click on the three dots (•••) or flag icon
   • Select "Report User"
   • Choose the reason for your report
   • Add any additional details that might help our team investigate
   • Submit the report
3. Block the User: Prevent the user from contacting you again by blocking them from their profile.
4. Contact Support: For serious violations, please contact our support team with details of the incident.

We take all reports seriously and will investigate each case thoroughly. Users who violate our community guidelines may be temporarily suspended or permanently banned from the platform.

For more safety tips, visit our Safety Guidelines page.

Yes, you can maintain a high level of anonymity on Pink Video Call:

• Username: You can choose any username (as long as it's not already taken).
• Profile Picture: You can use an avatar or image that doesn't reveal your identity.
• Personal Information: You're not required to share your real name, location, or other personal details in your profile.
• Incognito Mode: Premium users can browse profiles and make calls without appearing in other users' "Recently Viewed" lists.

However, please note that:

• We require a valid email address for account verification and security purposes.
• If you violate our terms of service, we may need to reveal your information to comply with legal requirements.
• For your safety, we recommend being cautious about sharing personal information with strangers, even if you're using the platform anonymously.

Remember that complete anonymity can never be guaranteed online, so always exercise caution when interacting with others.

Updating your account information is easy:

1. Log in to your Pink Video Call account
2. Click on your profile picture in the top right corner
3. Select "Account Settings" from the dropdown menu
4. From here, you can update various aspects of your account:
   • Profile Information: Update your display name, bio, interests, and other profile details
   • Email & Password: Change your email address or update your password
   • Privacy Settings: Adjust who can see your profile and contact you
   • Notification Preferences: Choose how and when you receive notifications
   • Payment Information: Update your payment method for premium subscriptions
5. Don't forget to click "Save Changes" after making any updates

Important Notes:

• Some changes (like email address) may require verification
• Your username can only be changed once every 30 days
• For security reasons, you'll need to enter your current password to make certain changes
• If you're having trouble updating your information, please contact support for assistance

We're sorry to see you go! If you've decided to delete your Pink Video Call account, follow these steps:

1. Log in to your account
2. Click on your profile picture in the top right corner
3. Select "Account Settings" from the dropdown menu
4. Scroll down to the bottom of the page and click on "Delete Account"
5. You'll be asked to confirm your decision and enter your password for security
6. Read the information about what happens when you delete your account
7. If you're sure, click "Permanently Delete My Account"

What happens when you delete your account:

• Your profile, photos, and all personal information will be permanently removed from our systems
• Any active subscriptions will be canceled, but no refunds will be issued for the current billing period
• Your username will become available for others to use
• Some information may remain in our records for legal or operational purposes, as outlined in our Privacy Policy

Before you go:

• Consider deactivating your account temporarily instead of deleting it, in case you change your mind
• Cancel any active subscriptions to avoid future charges
• Download any data you want to keep before deleting your account

If you're having trouble with the platform, please contact our support team before deleting your account. We'd love to help resolve any issues you're experiencing.